Ever need to attach a document or scan to an order for your customers? Wouldn’t it be nice to have a convenient way of managing that so your customers could always have access to these files through a web portal. With OnTime you can accomplish very easily.

Just go to the tracking view in either OnTime Management Suite or OnTime Dispatch, open the desired order, and select the attachments tab as shown here:

You can add files to the list by right clicking in the list and choosing the appropriate option or you can simply drag and drop files from anywhere in Windows. There is a limit of 100 KB for each file, which should be fine if your scans are black and white. A PDF scanned black and white (not grayscale) will be around 50 to 80 kb.

When your customers log in to the OnTime Customer Web Portal they will see something that looks like this when viewing that order’s details:

Clicking on the file will download and open it on their computer, where they can then manipulate it or print it.