Who or What is Considered a User?

OnTime defines a user as any employee, independent contractor, agent, or partner that logs in to your OnTime account via one of the OnTime applications. Generally speaking each person would have his or her own user account, although in some situations multiple people might choose to share a single user account.

Who is not considered a user?

You may have employees or other people working for you that do not need to use the OnTime software. In that case, you would not need to set them up as users.
If any driver is not using a phone with a data connection, they most likely would not need to log into the software. Perhaps you communicate assignments to them via text messages or pages. In that case, they are not logging in to the software and would not be considered a user.
Your customers, the shippers, are not considered users. OnTime allows you to have an unlimited number of customers.

Are there situations when a user account would not be billable?

Yes. You may have drivers that you would like to have in OnTime for the sake of tracking activity, but those drivers will not be logging into the software. In that case, you can set them up as a limited user account. This signals OnTime to allow the user to exist, but prevents the system from counting that user as a billable account.

If you have additional questions about user account, please contact OnTime Sales.