The list below highlights some of the major features of OnTime that your
business can enjoy starting today. Or if you want to see how we stack up to
other software on the market click the button below:
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Your Advantage |
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User Management
Management tools for organizing drivers,
dispatchers, and managers. |
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Whether they are employees or subcontractors, take
charge of managing wages, automatically generating time sheets, and
enforcing permissions so that users only have access to the features
and programs you approve.
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Customer Management
Comprehensive tools that store your customer's
contracted rates, preferences, and history with your company.
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Using price sets, you can store contracted rates
directly in OnTime, making it easy for dispatchers to create orders
with the appropriate pricing. Give customer's access to the OnTime
customer center, a web site giving them access to dispatching tools,
order history, and their address book.
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Work Offline
Continue to work with or without an internet connection. |
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No one on your team can afford to slow down or stop
their work just because of problems with internet connectivity.
Every moment you are down can cost you sales. This is why you should
be wary of any courier software that is completely web based. OnTime
is the only courier software to allow you to continue working online
or offline. Never suffer from slow downs or being locked out of your
account again! |
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Vehicle Management
Vehicle management, including maintenance tracking and vehicle
capability recommendations. |
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There is one less thing to worry about when you allow OnTime to
track your vehicles and their required maintenance. When a scheduled
mileage or date is reached, you are notified that a particular
vehicle is in need of maintenance.
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Community Support
The OnTime Community, with 24/7 access to forums,
blogs, and other community related tools. |
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Easily share ideas and ask questions of fellow
couriers, getting real world input on subjects such as cell phones
and courier technology in general.
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Tracking and Tracking
View, and in many cases edit, every bit of
information about a package or shipment from the common interface. |
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Having fast access to the details of any order is
important to your team. This window gives you that access and takes
the guess work out of making changes. For instance, if a customer
calls up and requests a change in service, how long does it take you
to calculate the difference in price, notify the drivers, and send
out notification updates? With OnTime tracking and tracing this is
handled with the click of the mouse and the rest is taken care of
automatically.
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Tracking View
The tracking table displays every order in the
system, with the ability to sort, filter, and search. |
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View, in real-time, the status of any order in the
system. Reassign packages on the fly to different drivers, while
OnTime takes care of all the necessary notifications. View proof of
delivery information as it is captured in the field. Even cancel
orders in a smart way, allowing OnTime to notify the appropriate
people when such an action takes place.
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Location Management
Organize all addresses your company has either picked up from or
delivered to. |
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Generated over time by your customers and
dispatchers, this list of addresses can be sorted and organized to
get a better view of your company's reach. With the smart assignment
feature, OnTime can even recommend the zones that these addresses
fall into, making it possible for customers to get real-time pricing
quotes later on.
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Zone and Postal Code Management
Create a master list of zones served by your company. |
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Associate one or more postal codes with a zone and
OnTime can start recommending zones for locations to dispatchers.
Just starting out and need to get a list of all zip codes in a
certain area? Use the dynamic data download features of OnTime to
download thousands of zip codes in seconds.
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Route and Presence Scheduling
Configure routes that consist of routine, scheduled pickups and indicate when and where a driver will be during certain periods. |
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Offer customers lower rates on routine pickups
scheduled in advance. OnTime will plot out the driver's route and
suggests the proper order to visit locations. Noting what zones or
regions a driver will be in at certain time periods allows OnTime to
suggest the most appropriate drivers to the dispatcher when creating
a new order.
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Price Sets
Maintain the prices charged to customers and the wages paid to employees and subcontractors. |
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Price sets offer a virtually unlimited number of
pricing configurations, allowing you to set up pricing exactly the
way you want it. Even store details of a specific customer's
contracted rates. Now the dispatcher no longer needs to guess at
prices charged to a given customer; OnTime will simply calculate it.
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Price Modifiers
Small pricing formulas that act as building blocks to help you easily accomplish any combination of pricing. |
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Price modifiers are the fast and organized way of
adding in all of your accessorial charges ahead of time. You tell
OnTime how you want to charge for a particular option, and the
software will automatically calculate the right amounts for your
dispatcher. No other system gives you this much power and
flexibility in proactive pricing.
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Reporting
Meaningful reports work off on your live data, giving instant access to your company's standing. |
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With new predefined reports being added all the
time, you have easy access to reports that show valuable
information. A complete report authoring environment is included.
Any of the reports can also be saved as PDFs, Excel spreadsheets,
web pages, or text files.
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Quick Search
Every list in OnTime can be quickly searched and filtered by using the Search box. |
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When you get hundreds or thousands of records
entered, it can become time consuming to find the information you
need. OnTime saves you time by allowing you to search instantly
across that list. Just start typing in the search box and the
results are shown in real-time.
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Billing Management
Billing tools that include generating invoices and posting payments. |
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Save a lot of time each month by using the
information already entered into OnTime to automatically generate
invoices. You have control over manually generating invoices or
using the billing cycle gather the right shipment information for
the right customer at the right time. Invoice can be easily
customized with our powerful report authoring tool.
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Integration with QuickBooks
The most comprehensive automated connection to QuickBooks. |
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If your company uses QuickBooks for accounting,
you'll be able to save additional time by using OnTime's built-in
ability to communicate with QuickBooks. Easily post invoices and
received payments from OnTime to QuickBooks.
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Quick Access to the Customer Web Portal
Access to your OnTime Customer Web Portal is always just a click
away. |
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See what your customers are seeing by having direct
access to your customer web portal directly from within Management
Suite. This handy shortcut can save your customer support team time
when troubleshooting issues with customers.
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Import Data
Import Excel and CSV files. |
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OnTime can save you time by automating the transfer
of bulk information from another system. Just import your data as a
Microsoft Excel file or even CSV file to OnTime as customers,
locations, shipments, zones, and more.
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Dimensional Weight
Generate dimensional weight factors and use those in your pricing. |
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Dim weight is a necessary calculation in most
courier businesses and OnTime helps automate that process by
allowing you to generate dim weight factors not just once, but for
as many situations as you need them in.
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Custom User Defined Fields
Create up to 50 additional fields to collect the exact data your business needs. |
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You may create additional fields that specifically
address the needs of your business. These fields will then appears
to all of your users and customers across the OnTime System.
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Workflow Designer
Exclusive workflow technology allows you to change the way certain functions of OnTime work. |
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Every courier business works differently meaning
that your software needs to be flexible. OnTime includes exclusive
workflow technology that allows you to change the way certain things
occur across the system. For instance, instead of having just a
single way of sending notifications, OnTime workflow allows you to
change every aspect of those notifications from content to delivery
method to what triggers it. You are in total control of the process.
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Your Advantage |
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Streamlined Interface
Designed for efficiency, OnTime Dispatch makes use of the latest in
UI design. |
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Ideally, software should be easy to learn at first
but then can also be used quickly as it is learned. OnTime Dispatch
helps reduce the learning curve for your dispatchers dramatically by
using a very visual interface that adapts to power users. This
allows dispatchers to get up to speed within minutes instead of
taking days or weeks of training.
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Driver Tracking
See at a glance which drivers are currently clocked in, where they are at, what assignments they have queued up, when they last interacted with the system. |
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Knowing the status of field personnel allows the
dispatcher to make more informed decisions as to who should receive
new orders. This evens the load and allows your company to run more
efficiently.
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Messaging
See at a glance which drivers are currently clocked in, where they are at, what assignments they have queued up, when they last interacted with the system. |
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Knowing the status of field personnel allows the
dispatcher to make more informed decisions as to who should receive
new orders. This evens the load and allows your company to run more
efficiently.
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Order Entry
Comprehensive order entry tools make dispatching orders a breeze. |
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Every customer has unique needs including
pickup/drop off points, pricing, notifications, and options. Why
make your dispatcher remember all of these? With OnTime, the manager
sets up a customer one time with all of these specific needs. When a
dispatcher starts to type in the customer's name, auto complete
takes over and suggests a matching customer. When the customer is
selected, the customers profile is loaded and all unique
requirements are set. Your dispatchers will be informed and can
offer a much higher level of service to the customer.
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Tracking and Tracking
View, and in many cases edit, every bit of
information about a package or shipment from the common interface. |
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Having fast access to the details of any order is
important to your team. This window gives you that access and takes
the guess work out of making changes. For instance, if a customer
calls up and requests a change in service, how long does it take you
to calculate the difference in price, notify the drivers, and send
out notification updates? With OnTime tracking and tracing this is
handled with the click of the mouse and the rest is taken care of
automatically.
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Tracking View
The tracking table displays every order in the
system, with the ability to sort, filter, and search. |
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View, in real-time, the status of any order in the
system. Reassign packages on the fly to different drivers, while
OnTime takes care of all the necessary notifications. View proof of
delivery information as it is captured in the field. Even cancel
orders in a smart way, allowing OnTime to notify the appropriate
people when such an action takes place.
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Time Clock
Dispatchers and drivers can clock in and out using the OnTime
programs, allowing the system to track exact time, mileage driven,
and orders processed. |
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Used in combination with the powerful wage
calculation tools in OnTime, the system can calculate the exact wage
a dispatcher or driver will receive in any given period. This makes
payroll a breeze and will adapt to any pay period schedule: once a
week, once a month, or every other Friday. It doesn't matter, OnTime
will give you the exact calculations you want.
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Status Color Coding
In various views, color coding is used to visually indicate when an
order is past due or is coming up. |
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Color coding makes it easier for users to quickly
see urgent items and prioritize others. Lead times are adjustable
and the colors are customized by you.
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Auto-Complete Data Entry
Just start typing and automatically see the suggested records. |
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Significantly speed up data entry by allowing
OnTime to suggest customers or locations as you type. No more
looking up records manually or reentering in data. If you've typed
it before it will appear again through auto-complete. This feature
limits reliance on the mouse and allows you to dispatch an order in
just 15 seconds.
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Quick Quotes
Offer a quick quote to customers and then place on hold for
latter submission. |
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When someone calls for a quick quote, just fill out
an order with basic information: enough to get a price. Then use the
"place on hold" feature to quickly generate a unique reference
number to provide the customer with. When they call back to go
through with the order, any dispatcher can take the call from any
location, type in the reference number and finish out the order.
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Exact Mileage with Geocoding
OnTime includes mapping and routing services that will calculate
the exact distance, by street and road, from point A to point B. |
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When you need exact mileage calculated between two
points, you can have OnTime do that for you automatically. This is
included in OnTime and is a web services which means you never have
to pay extra for the service, there's no extra software to install,
and it's always up to date.
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Zip to Zip Mileage
Get quick calculation between two postal codes. |
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For quick distance calculations where there is not
time to input full addresses, you can make use of the built in zip
to zip calculator. This is included in OnTime and is a web services
which means you never have to pay extra for the service, there's no
extra software to install, and it's always up to date.
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Place to Place Mileage
Get quick calculation between two general locations. |
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For quick distance calculations where there is not
time to input full addresses, you can make use of the built in place
to place calculator. This does not even require a zip code. Just
type in the name of a place and the state it's in. OnTime will
handle the rest. This is included in OnTime and is a web services
which means you never have to pay extra for the service, there's no
extra software to install, and it's always up to date.
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Control User Workload
Tools for balancing the workload between drivers. |
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Balancing the workload between drivers is an
ongoing task and OnTime Dispatch assists by giving you a live view
of where drivers are and how much work they have currently assigned
to them. Since this information is updated in real-time, its easier
to understand what's happening in the field minute by minute.
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Unassigned Queue
Orders submitted into the system without a driver are placed in
the unassigned queue. |
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Sometimes it's not clear who the best driver for
a job is. In the case of the customer web portal, you don't want
customers deciding who the driver is. In either case, OnTime has an
unassigned order queue where orders appear when a driver is yet to
be assigned. This make it easy to see shipments that need quick
attention. Then simply drag a driver over a shipment to assign it
out. It couldn't be simpler!
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Your Advantage |
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Wide Mobile Device Support
No matter what type of mobile device, OnTime can most likely work
with it. |
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The last thing you want to do is invest in buying
new mobile hardware that will work with your software. OnTime saves
you money by working with
thousands of devices already on the
market, not just a select few. Virtually any internet enabled mobile
device can empower your drivers with real-time work assignment
information at their finger tips. |
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WAP Device Support
Even non-smartphone devices with internet can access OnTime with OnTime Mobile WAP Edition. |
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Instead of purchasing expensive equipment right up
front, OnTime allows you to use literally tens of thousands of
internet enabled mobile devices that may have some form of internet
access. For over ten years WAP has been a standard for handset
makers. Today, there are more than 350 companies who officially
support WAP in the mobile devices they engineer.
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Support for Smartphones
Tested support for Apple iPhone, Google Android, and Palm
Pre mobile devices. |
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Modern smartphones offer a compelling way to handle
many business related tasks from a single mobile device. For such
devices, OnTime Mobile Web offers an experience optimized
for drivers using the Apple iPhone, Google Android devices, and the
Palm Pre.
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Rich Support for Windows Mobile
Your best OnTime Mobile experience will be on a Windows Mobile
device. |
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Allow your drivers to tap into the full power of
the Windows Mobile platform. OnTime Mobile for Windows Mobile is a
certified application that takes full advantage of these devices.
Hundreds of different models are supported. These devices are much
less expensive that specialty devices and changes are you are
already using some in your organization. These devices also do not
require specialty services from your cell carrier beyond just data
and text. This translates into big cost savings.
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Work Offline
Continue to work with or without a data or internet connection. |
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Don't slow drivers down or stop them from carrying
out their work because cell service is spotty. This platform
empowers drivers to continue working even without an internet
connection. As soon as they regain a signal, all outstanding data is
synchronized automatically. |
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Use Finger or Stylus
Use finger or stylus input to speed up navigation through the
program. |
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Unlike other mobile applications, OnTime supports
finger input as well as stylus input. While the stylus is necessary
for some functions like signature capture, general navigation can be
significantly sped up by using the finger instead. This saves
precious time for the driver and allows for one handed use of the
program. |
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3 Assignment Queues
Work assignments are separated into direct assignments, route stops, and unassigned orders. |
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Organize your driver's assignments into three
different lists. Assignments and route stops are two lists that
contain orders directly assigned to the driver. Unassigned shows
orders that have yet to be assigned to a driver and allows drivers
to accept responsibility of those shipments directly from the field.
This works great in organizations where drivers are entrusted with
that decision making.
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Customer Lookup
Lookup a specific customer global database. |
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Finding customers is a breeze using the customer
search. Drivers can find details on any customer online or offline.
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Easy POD Entry
POD is automatically generated for the driver. |
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While you can always override the POD information,
OnTime can also automatically generate it based on the information
in the order. Usually drivers can just click "done" and the order is
instantly marked. If the driver is connected to the internet on his
device, the POD information will be instantly sent in, meaning that
delivery completion notifications will usually be sent out before
the driver even gets back into the vehicle! That's real-time
communication in OnTime.
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COD and Digital Signature Capture
First class reminders for digital signature capture and COD
collection. |
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If options for COD or digital signature capture are
selected during dispatch of an order, the driver will be prompted to
collect them at pickup, delivery, or both. Recipients can easily
sign right on the mobile device. Again, this POD information is
submitted back instantly. Just think: your customers can see the
recipient's signature online before you driver gets back into the
vehicle!
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Time Clock
Drivers can clock in and out using the OnTime programs, allowing the system to track exact time, mileage driven, and orders processed. |
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Used in combination with the powerful wage
calculation tools in OnTime, the system can calculate the exact wage
a dispatcher or driver will receive in any given period. This makes
payroll a breeze and will adapt to any pay period schedule: once a
week, once a month, or every other Friday. It doesn't matter, OnTime
will give you the exact calculations you want.
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Barcode Scanning
Process barcodes with or without a scanner. |
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OnTime Mobile allows you to either key in the
barcode or scan it with your barcode scanner and then lists all
matching shipments. While it will locate shipments assigned to the
driver, it will also go out to the server and find all shipments
that match. Get a list of matching orders back and then dive into
the details of each, right from the mobile device.
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GPS
Track driver location with a global positioning device. |
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OnTime Mobile for Windows Mobile support any GPS
device attached to the mobile device, whether built in, connected by
cable, or via Bluetooth. When enabled, it will transmit the driver's
position to dispatch as often as once every 5 seconds. |
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Customizable Home Screen
Change the home screen to have the items each driver wants the
most. |
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Depending on your business and the preferences of
the driver, you can customize the main items that appear on the home
screen and even change their order. This can simplify the interface
for the driver, allowing them to see the most important data first.
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Real-Time Data Access
Maintain the prices charged to customers and the wages paid to employees and subcontractors. |
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Having access to order and customer data in real
time empowers your business to run in an on-demand, flexible manner.
This reduces the need to voice communication. And since most OnTime
Mobile operations include a confirmation, your team can be sure that
members are doing what they need to be. |
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Your Advantage |
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Customer Center Web Site
A customer portal that is ready "out of the box" for addition to your existing web site. |
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Add tracking, dispatching, and other features to
your existing web site that your customers will love. Because it is
part of the OnTime System, the web site is updated in real-time, so
your customer's will enjoy a much higher level of service.
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Customizable Site
Based on master page technology, the customer center can be customized to match the design and layout of your existing web site. |
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With OnTime, you can embed the customer center
directly into your site while matching the exact design of your
existing site. Instead of providing a link to another site to offer
tracking services to customers, your customers will feel more
comfortable in your customized customer center. This will improve
your image and raise customer satisfaction. |
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Extensible Platform for Site Integration
With WSDL compliant web service APIs, total integration becomes an option. |
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OnTime is a flexible system that lets you do the
things your company needs. If there is a special need on your web
site, you can extend the common functionality of OnTime through the
web services exposed. OnTime is a scalable platform that will grow
in all directions with your business. |
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Customer Self Dispatching
Allow customers to dispatch on their own, creating orders directly on your site. |
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For customers who want to schedule pickups and
create orders themselves, OnTime allows them to do just that through
the customer center web portal. With validation to prevent mistakes,
you can be confident that the orders enter by your customer are
viable and the customer will feel assured that there is a solid
system handling their order.
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Real-Time Tracking and Tracing
Allow customers to view the current status of all shipments. |
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Customers can see, in real-time, the status,
driver, recipient, drop off time, and other proof of delivery
information including recipient signature. The tracking grid can be
searched, filters, and rearranged to the format the customer
desires. The results can even be exported to Microsoft Excel for
their own use.
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Shipping Label and Other Reports
Customers may print our a variety of reports available online. |
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Allow your customers to print out shipping labels,
along with barcodes, to affix to their shipments before your driver
arrives. |
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Address Book
Customers can add their own list of addresses, making it easy for quick dispatching to common locations later on. |
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Customers save time by only adding addresses for
drop off and pick up locations once. Dispatchers can see these same
addresses when bringing up a customer's profile in OnTime Dispatch,
making it much quicker to enter common locations. Customers can even
do bulk imports by importing an address list file directly through
the web page.
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