30 Day Money Back Guarantee

We are so confident in our products and services that we back new accounts with a 30 day money back guarantee. If, within the first 30 days of your OnTime service becoming active, you are not satisfied with the capabilities of our software, we would like to make it right by working to directly resolve your issue. Most issues, even serious ones, can be addressed quickly. While no software company can promise a perfect fit for your needs, it's important to partner with a company that can and will immediately act on your needs. If you encounter such an issue, these are the steps to follow:

Contact us to report the problem.
We may be able to help immediately by offering guidance and instruction. If the problem requires more research, we will contact you again with more information.
We will continue to work with you until the issue is resolved. This may require additional information from you and your cooperation in communicating these needs is vital to the completion of this process. Complete resolution of your issue may take up to 5 days from the date that the issue was first reported.
If we fail to satisfy your requirements after completing the steps above, including allowance of 5 days to resolve the problem, you may request a refund by contacting us here.

If you require additional information on this guarantee or the capabilities of our product line, feel free to contact us.

Best Regards,
The OnTime System Team

Considering a Trial?
If you are considering the use of this guarantee as a way to evaluate the software, we might recommend that you take advantage of the OnTime trial instead. This will give you the chance to try OnTime with an account already setup and populated with data. You can sign up for the trial at this location: http://www.ontimesystem.com/TryCourierSoftware.aspx