- General Information
- Purchase
- Support
- OnTime Products
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The resources on this page are for technical support of existing customers. If you
have pre-sales questions or do not have an OnTime account, please use one of the
resources available here.
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Technical Support
Need assistance with OnTime? Use one of the following resources:
Tutorials are designed to help you quickly learn how to accomplish specific tasks.
You will find both written and video tutorials. Click
here to go to the tutorial home page.
The OnTime User Guide is an excellent resource for program feature questions and
general setup.
Click here to download the OnTime User Guide.
Pose questions and scenarios to fellow couriers to get solutions and ideas. While
we don't guarantee an official response on everything in these forums, we do frequent
the forums and will comment when possible.
The OnTime manual can be a good source for information for common questions. Click here to
view the current online help.
Submit
a Question Here:
Fill out the following form to submit a question directly to OnTime technical support:
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Your Name:
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Your Email:
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OnTime Company ID:
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Your Question:
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Email
Support
Send an email detailing your request to support@ontimesystem.com.
Phone
Support
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Technical support by phone is only available to users of the Standard, Professional,
and Enterprise subscription plans. Subscribers to OnTime Starter or
Basic should use the email
and community support options.
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Hours of Availability: Monday - Friday, 8:00 AM to 5:00 PM Pacific Time
Contact OnTime System support at 541-326-4200 and then press
2 to reach technical support.