Technical Support

Need assistance with OnTime? Use one of the following resources:

Tutorials

Tutorials are designed to help you quickly learn how to accomplish specific tasks. You will find both written and video tutorials. Click here to go to the tutorial home page.

User Guide

The OnTime User Guide is an excellent resource for program feature questions and general setup. Click here to download the OnTime User Guide.

Community

The OnTime Blog is a good way to keep up to date about new features and to learn tips and tricks. Click here to view the OnTime Blog.

Follow up on Twitter and stay current on new releases. Click here to follow us on Twitter.

Online Help

The OnTime Online Help can be a good source for information for common questions. Click here to view the current online help.

Submit a Question Here:

Fill out the following form to submit a question directly to OnTime technical support:

Your Name:

Your Email:

OnTime Company ID:

Your Question:

Submit to Technical Support

Phone Support

Technical support by phone is only available to users of the Standard, Professional, and Enterprise subscription plans. Subscribers to OnTime Starter or Basic should submit their request by using the form on this page or use the email support option.

Hours of Availability: Monday - Friday, 7:00 AM to 4:00 PM Pacific Time

Contact OnTime System support at 541-326-4200 and then press 2 to reach technical support.